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html linux unix dns smtp📋 Description
- Deliver world-class customer service to resolve issues and retain customers
- Build long-term relationships with external clients to ensure loyalty
- Partner with technical support engineers to resolve customer issues
- Engage with customers via tickets, email, phone, and chat
- Handle inbound emails or calls and perform outbound follow-ups
- Meet productivity targets: tickets processed, response time, and time to close
🎯 Requirements
- Professional working proficiency in Spanish (essential)
- 1+ years technical support or IT client interfacing experience
- Computer Science, Information Systems or Information Technology degree
- Basic understanding of Internet principles, terminology and functionality
- Basic understanding of networking protocols and devices, web servers and VPN
- Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP (advantageous)
🎁 Benefits
- Competitive compensation and comprehensive benefits
- Generous paid time off, holidays, and leave options
- Health and wellness support, including medical coverage and gym reimbursements
- Pension, life insurance, and income protection
- Education and LinkedIn Learning resources
- Employee referral bonus and company perks
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