Related skills
azure customer service windows server sharepoint root cause analysis📋 Description
- Provide high-exposure enterprise support for AvePoint products.
- Collaborate with developers, product managers, and account managers.
- Develop technical and leadership skills through continuous learning opportunities.
- Be the main contact for customer support via phone, email, and remote sessions.
- Resolve complex technical issues using internal logs and development resources.
- Deliver exceptional solutions to customers' challenges.
🎯 Requirements
- BA/BS in IT related field; CS preferred but not required.
- 1–5 years in technical software support or help desk.
- Excellent written and verbal communication.
- Able to work independently and in a collaborative team.
- Strong problem solving and customer-service focus.
- Experience with Microsoft tech stack: SharePoint, Office 365, Azure, SQL Server, IIS.
🎁 Benefits
- HMO coverage from day 1 (plus 2 dependents)
- Group life insurance on regularization
- Paid annual and sick leaves
- Paid compassionate leave (5 days)
- Employee Referral Bonus Program
- Diversity and inclusion initiatives
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