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analytics saas jira ai chatbots📋 Description
- Deliver high-quality technical support to Humata technology
- Route and triage tickets to meet customer SLAs
- Follow escalation SOPs for consistency across support tiers
- Support AI-driven tools (chatbots, routing, analytics) to reduce workload
- Analyze support data to identify recurring issues and improvements
- Resolve Tier 1 and 2 tickets autonomously where possible
🎯 Requirements
- Bachelor's degree in Information Systems, Computer Science, or equivalent
- Minimum 3 years experience supporting B2B SaaS
- Comfortable with JIRA or other ticketing systems
- Excellent oral and written communication skills
- Strong analytical thinker in a fast-paced startup environment
🎁 Benefits
- Impactful work improving healthcare efficiency
- Remote flexibility with Winter Park, FL office access
- Competitive compensation and equity with bonus eligibility
- Comprehensive benefits: unlimited PTO and 401k with match
- Growth opportunities and professional development
- Inclusive, diverse culture where ideas are valued
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