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debugging analytics sql jira notion📋 Description
- Investigate and resolve advanced customer issues across Rain's systems and APIs
- Analyze logs and dashboards to identify root causes
- Collaborate with Product, Engineering, and Compliance on incidents
- Maintain documentation and troubleshooting guides for recurring issues
- Track trends and suggest improvements to prevent future issues
- Support new feature testing, integrations, and platform updates
🎯 Requirements
- 3+ years in technical support or product ops, fintech/SaaS/payments
- Strong analytical and problem-solving skills with detail orientation
- Familiarity with APIs, data analysis, and debugging workflows
- Experience with Zendesk, Jira, Notion, or SQL-based systems
- Clear communication translating technical info for non-technical users
- Ability to prioritize and manage multiple complex cases
🎁 Benefits
- Unlimited time off (min 10 days)
- Flexible working with home-office stipend
- Health, dental, and vision plans + 100% company-subsidized life insurance
- 401(k) with a 4% company match
- Equity option plan
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