Related skills
data analysis sql jira notion zendesk📋 Description
- Investigate and resolve customer and partner issues on Rain’s systems and APIs.
- Analyze logs, dashboards, and data to identify root causes.
- Collaborate with Product, Engineering, and Compliance to resolve incidents.
- Maintain documentation and create troubleshooting guides for recurring issues.
- Track trends and suggest improvements to prevent future issues.
- Support new feature testing, integrations, and platform updates as needed.
- Ensure all tickets meet internal SLAs and quality standards.
🎯 Requirements
- 3+ years in technical support or product ops, fintech, SaaS, or payments
- Strong analytical and problem-solving skills with attention to detail
- Familiarity with APIs, data analysis, and debugging workflows
- Experience with Zendesk, Jira, Notion, or SQL-based systems
- Clear communication translating technical information for non-technical users
- Able to prioritize and manage multiple complex cases
🎁 Benefits
- Unlimited time off
- Flexible working environment
- Comprehensive health, dental, and vision plans
- 401(k) with 4% company match
- Equity option plan
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