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html linux dns windows server smtp📋 Description
- Deliver world-class customer service to resolve concerns and retain customers
- Build long-term relationships with external clients to ensure loyalty
- Partner with technical support engineers to resolve customer issues
- Engage with customers via tickets, email, phone, and chat
- Receive inbound emails or calls and follow up for a delightful experience
- Aim to meet productivity targets such as tickets processed and response time
🎯 Requirements
- 1+ years technical support or IT client interfacing experience
- Understanding of PKI, SSL, DNS, HTML, S/MIME, SMTP, and networking
- Windows Server, Apache/OpenSSL, Linux server administration
- Familiarity with UNIX script commands and website/web server administration
- Certifications such as CISSP, MCSE and CCNA (advantageous)
- Computer Science, Information Systems or Information Technology qualification
🎁 Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
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