Related skills
html unix scripting dns smtp pki📋 Description
- Deliver world-class customer service to resolve issues
- Build long-term relationships with external clients
- Partner with tech support engineers to resolve issues
- Engage with customers via tickets, email, phone, and chat
- Handle inbound/outbound communications during scheduled hours
- Remain up to date with SSL certificate products
🎯 Requirements
- 2+ years technical support or IT client interfacing
- Degree in CS/IS/IT or related field
- Basic internet principles and networking concepts
- PKI, SSL, DNS, HTML, S/MIME, SMTP familiarity
- UNIX scripting and server administration basics
- Windows Server and Linux admin knowledge
- CISSP/MCSE/CCNA certifications advantageous
🎁 Benefits
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support
- Gym Reimbursement
- Life Insurance
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