Related skills
customer support networking sms/mms http messaging voip/sip📋 Description
- Identify and troubleshoot networking, VoIP, HTTP messaging, 911 or Toll-Free issues.
- Address customer inquiries via ticketing, phone, or email promptly.
- Analyze call flows, packet captures, and system logs for faults.
- Collaborate with customers, vendors, carriers, or internal teams to resolve issues.
- Test and duplicate customer issues to validate the issue and resolution.
- Escalate issues to relevant teams when required.
🎯 Requirements
- Bachelor's degree in Computer Science, Information Technology, or related technical field.
- 1-2 years of experience in technical support or related field.
- Basic proficiency in Networking, VoIP/SIP, and SMS/MMS.
- Excellent communication and interpersonal skills.
- Strong problem-solving and detail-oriented, able to multitask.
🎁 Benefits
- Work laptop and mobile with internet allowance.
- 8% of monthly gross salary contributed to pension.
- Income protection plan for illness or injury.
- Life insurance for family protection.
- Health insurance with broad coverage.
- Employee Assistance Programme with 24/7 counseling and therapist.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!