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customer support sql ai product training ai tools📋 Description
- Evaluate and troubleshoot client issues.
- Triage tickets using AI-assisted tools.
- Set clear expectations with timely updates on active issues.
- Own cases from intake through resolution.
- Coordinate phone calls, emails, and meetings with customers.
- Participate in release-verification tasks and meet SLAs.
🎯 Requirements
- 3+ years of software technical support experience
- Experience with AI-assisted knowledge retrieval/tools
- Strong written and verbal communication
- Experience with ticketing systems
- Basic SQL skills
- Ability to document actions and maintain knowledge base
- Willingness to learn Unanet product features and training
🎁 Benefits
- Equity and discretionary bonus eligibility
- Access to Unanet employee benefits program
- Remote-friendly work arrangement
- Product training and career development
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