Front-line support for enterprise customers; troubleshoot cloud and AI-based products.
Collaborate with developers, product teams, and customer success managers.
Analyze logs and perform root-cause analysis to resolve issues.
Contribute to public-facing articles and knowledge base.
Continuously learn about cloud, AI, and Microsoft tech.

🎯 Requirements

BA/BS in IT field (Computer Science a plus).
3+ years in technical support, IT helpdesk, or cloud support.
Exceptional communication and customer-focused approach.
2+ years with Microsoft stack: Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, IIS.
One or more Microsoft certifications or equivalent.
Ability to quickly learn and troubleshoot multiple proprietary software products.

🎁 Benefits

Competitive compensation and benefits package.
Medical, dental, vision; 401(k) with match; unlimited PTO.
Bonuses, commissions, or equity may apply depending on role.

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