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linux ai api dns ssl/tls📋 Description
- Provide technical support to UpGuard Community and staff globally with world-class enterprise support.
- Handle all technical inquiries, including escalations with security committee and engineers.
- Develop, maintain, and update internal knowledge base; contribute to external knowledge base.
- Upskill and educate the community to maximize platform success.
- Manage communications with security engineers and customers on escalations and bugs.
- Analyze and explain how customers remediate platform risks using internal and external tools.
🎯 Requirements
- Experience investigating and replicating technical issues in a customer-facing role.
- Experience managing various AI models.
- Experience across tiered support systems.
- Experience with Linux command line is essential.
- Identifying and verifying cybersecurity risks.
- Knowledge of Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Security, n8n, API.
🎁 Benefits
- Monthly lifestyle subsidy for well-being.
- WFH setup allowance within first 3 months.
- USD 1500 annual Learning & Development allowance.
- Generous annual leave/PTO.
- 18 weeks paid parental leave.
- Fully remote; offices in Sydney/Hobart, attendance not required.
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