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sql confluence apis ai tools jql

📋 Description

  • Multi-Vendor Triage & Translation: triage calls; decide internal vs external resolution.
  • Investigation & Analysis: query data, review logs; use SQL to pull info.
  • Ticket Creation: translate client discussions into actionable internal tickets.
  • Global Coordination: coordinate with India-based engineering; early-morning syncs.
  • Documentation & Client Operations: design Confluence structure; maintain docs; own support portals.
  • Client Satisfaction: manage surveys; analyze feedback; present insights to leadership.

🎯 Requirements

  • Experience: 2+ years in technical support, IT operations, coordination, or data-adjacent role.
  • Technical Foundation: Web apps and APIs; basic troubleshooting.
  • Querying Skills: SQL required; JQL and NRQL a plus.
  • AI-Augmented Workflow: Regular user of AI tools; AI as multiplier.
  • Education: Bachelor's degree in Information Systems, Computer Science, Business, or related field or equivalent.
  • Location & Hours: Based in US Eastern or Central Time; overlaps with Pacific; not 24x7.
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