Related skills
salesforce javascript css html jira📋 Description
- Prioritize and manage inbound requests across chat, phone, portal, and escalations.
- Analyze semi-complex to complex technical problems to identify root causes with limited oversight.
- Own resolutions for User Access, Connections, Reporting, and Syndication; ensure quality.
- Use KCS: capture, create, and update knowledge articles during troubleshooting.
- Embrace AI tools and automation to speed resolutions and simplify diagnostics.
- Partner with Team Leads to map new workflows and publish SOPs across the global support org.
🎯 Requirements
- 12+ months in high-touch client care or technical support.
- Excellent written and verbal communication in professional English.
- Passion for automation and AI-driven tools to simplify workloads.
- Knowledge of enterprise case management and ticketing (Salesforce, Jira, Google Workspace is a plus).
- Foundational knowledge of HTML, CSS, and JavaScript for diagnosing integrations.
- Self-motivated, resilient team player in fast-paced environments.
🎁 Benefits
- Customer-first mindset that centers client outcomes.
- Transparency and integrity that build trust.
- Performance-driven culture with opportunities to grow.
- Innovation and agility; encouragement of experimentation.
- Diversity and inclusion as core values.
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