Related skills
customer support salesforce css html sql📋 Description
- Deliver exceptional customer service; solve member issues.
- Manage technical workload: queue, JIRA, projects.
- Provide Tier 2 support; escalate to Tier 3 when needed.
- Troubleshoot with internal teams; follow up on actions.
- Manage software migrations and upgrades (HRIS, SSO).
- Ensure best practices and meet SLA targets.
🎯 Requirements
- 2-3 years in customer/support; client support asset.
- Bachelor's degree completed.
- Salesforce CRM experience required.
- Strong technical background, problem solving, and interpersonal skills.
- Basic PHP, HTML & CSS, and SQL skills.
- Experience with JIRA in a queue environment.
🎁 Benefits
- Rewards through Recognition and Rewards program
- Health Benefits and Life Insurance from day one
- Parental Leave Top-up
- Employer matched RRSP contributions
- Flexible vacation
- Employee and Family Assistance Program
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