Work with business units and tech teams to clarify requests and track progress
Monitor Grafana boards to assess system performance and detect issues
Leverage OpenSearch/Elasticsearch for incident root cause analysis
Record incidents in JSM/Jira per established workflows
Handle support tickets, ensuring timely updates and resolution
Align with core values: GROWE TOGETHER, DRIVE RESULT OVER PROCESS, BE READY FOR CHANGE

🎯 Requirements

Solid knowledge with OpenSearch/Elasticsearch and Grafana
Proficiency in Jira (ticket management)
Experience with PagerDuty or similar systems
Familiarity with Rancher
Understanding the process of logging, managing, and resolving incidents
Excellent level of English (verbal and written) - at least B2

🎁 Benefits

High level of communication
Resilience under high-pressure conditions
Teamwork and ability to work independently
Analytical thinking and proactive problem-solving

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