Related skills
salesforce javascript css html jira📋 Description
- Troubleshoot medium to high complexity cases across Bazaarvoice features.
- Explain technical concepts to technical and non-technical audiences.
- Provide consultative guidance to resolve issues on client sites.
- Lead or participate in client meetings to show product knowledge.
- Collaborate with internal teams to resolve concerns and meet KPIs.
- Manage client expectations and de-escalate when needed.
🎯 Requirements
- 5+ years experience handling Tier 2 support
- 1-2 years experience providing SaaS technical support
- Fluent in English; additional languages are a bonus
- Strong problem-solving across technical and strategic areas
- Understanding of Web 2.0 tech: HTML, CSS, JavaScript, API, XML
- Experience in a client-facing role with enterprise clients
🎁 Benefits
- Hybrid work environment
- Great Place to Work recognition in multiple regions
- Customer-focused culture with transparency and collaboration
- Commitment to diversity and inclusion
- Strong teamwork and supportive environment
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