Focus on customer interactions, lifetime value, and NPS/CSAT.
Help customers adopt and rollout the JFrog Platform.
Support Sales by aligning on strategy, renewals, and upsells.
Plan and deliver projects with customers per agreed timelines.
Collaborate with Solution Engineering and Professional Services to complete projects.
Monitor customer health and act as Platform Health Expert.

🎯 Requirements

8+ years in customer success/relationship/delivery leadership.
3+ years in software industry, preferably SaaS.
Able to liaise with customers and regional leadership.
Able to present technical presentations.
Flexible hours to support a global presence.
Hands-on Linux experience.
CLI hands-on experience.
REST API experience is a plus; Docker/Kubernetes experience is nice to have.

🎁 Benefits

Hybrid work model (3 days/week in office).
Office transport provided.
Shift allowance.

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