Technical Success Manager

📋 Description

• Own the customer journey to drive happiness and value with JFrog.
• Collaborate with Sales, Product, Solution Engineering, Training, and customers to build a Success Plan with metrics.
• Use SFDC/JIRA and analyze ROI for customers.
• Keep deep product knowledge to guide adoption and improve Adoption Score.
• Facilitate cross-team communication; liaison for feedback to leadership.
• Schedule and deliver Business Reviews to prove ROI and support renewals/expansion.

🎯 Requirements

• Customer-facing CS/CS-related experience.
• BS/CS with 4+ years as CSM or TAM in enterprise software.
• Experience with international enterprise customers.
• Excellent analytical and problem-solving skills.
• Excellent English verbal and written communication.
• 2+ years Java or other language; Go/Python/Groovy a plus; Docker/K8s a plus.

🎁 Benefits

• Base salary is one component of compensation.
• Base salary range: $130,000-$155,000 based on skills/location.
• Hybrid work: 3 days in office / 2 days remote.
• Equity RSUs plus Employee Stock Purchase Plan.
• Comprehensive benefits: medical, dental, vision, retirement, wellness.