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communication data cloud saas project management📋 Description
- Own a portfolio of customers and drive technical adoption and long-term success.
- Serve as trusted technical advisor for onboarding, enablement, and guidance.
- Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers.
- Monitor customer health, identify risks and expansion opportunities.
- Document best practices and feedback to scale processes and influence product improvements.
🎯 Requirements
- Experience in customer success, technical account management, solutions engineering, or similar.
- Ability to explain technical concepts clearly to technical and non-technical stakeholders.
- Demonstrated experience managing customer relationships, driving adoption, and mitigating risk.
- Strong problem-solving and ability to troubleshoot issues and coordinate cross-functional resolution.
- Strong project management and communication skills in a fast-paced, cross-functional environment.
🎁 Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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