Technical Success Manager

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

networking cloud security mpls sd-wan dlp

πŸ“‹ Description

  • Build relationships with customer stakeholders to align objectives with Zscaler goals
  • Provide technical guidance and best practices for integration and expansion
  • Manage escalations and coordinate resolutions with internal and external teams
  • Identify adoption insights, develop risk plans, and mitigate customer threats
  • Create and share intellectual capital, including training and best-practice guides

🎯 Requirements

  • 5+ years in customer-facing roles (solutions delivery, CS, TAM, or Sales Eng)
  • 5+ years in Cloud Services, Web Security, Networking, or Infrastructure Solutions
  • Professional-level Japanese communication, with ability to influence decisions
  • Strong technical acumen aligning business challenges to Zscaler security outcomes
  • Ability to analyze customer data to tailor adoption strategies and risk plans
  • Background in Cloud/Networking Security tech (SD-WAN, MPLS, SWG, DLP, VPN, CASB)

🎁 Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more
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