Related skills
javascript linux aws postgresql python📋 Description
- Troubleshoot and debug software/infrastructure issues from end-users.
- Verify and document bugs for tracking and escalation.
- Incident management and coordinating with development teams.
- Be an expert in Ebury’s products.
- Collaborate with Software Engineering to establish support workflows and monitoring.
- Collaborate with product teams to analyze feedback and report feature gaps.
🎯 Requirements
- Experience providing L2 support in a tech-driven environment.
- Proficient problem-solving and strong technical troubleshooting abilities.
- Familiar with AWS Cloud or Google Cloud and Linux administration.
- Strong desire to identify root causes and prevent recurrence by collaborating.
- Excellent written and interpersonal communication; English fluency.
- Desirable: Python or Go development experience.
🎁 Benefits
- Dedicated mentorship from experienced managers invested in your success.
- Cutting-edge technology and tailored tools for your best performance.
- Clear, accelerated career progression with leadership pathways.
- Dynamic and supportive culture prioritizing teamwork and growth.
- Generous benefits including healthcare and social benefits.
- Central Office with excellent transport links.
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