Technical Services Engineer

📋 Description

• Develop and maintain understanding of impact.com products and platform.
• Design, implement, and support technical integrations across the platform.
• Partner with Onboarding, Customer Success, Product, Engineering, and Solutions teams.
• Take end-to-end ownership of client technical issues from investigation to resolution.
• Manage incoming technical requests through ticketing systems in a fast-paced environment.
• Identify emerging issues and communicate trends and risks to stakeholders.

🎯 Requirements

• BS in Computer Science, Engineering, Math, or related field, or equivalent experience.
• Tech-focused, customer-facing role in digital marketing or tech company.
• Strong understanding of designing, implementing, and supporting SaaS solutions.
• Proficiency with HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including SQL queries.
• Familiarity with affiliate marketing or broader digital marketing ecosystem is a plus.
• Excellent English communication, both verbal and written.
• Self-starter with curiosity and willingness to learn and improve.

🎁 Benefits

• Flexible Working with Responsible PTO for work-life balance.
• Mental health support with up to 12 therapy sessions/year and gym stipend.
• Equity: RSUs with 3-year vesting (Board-approved).
• Growth: Free Coursera subscription and PXA courses.
• Parental leave: 26 weeks primary, 13 weeks secondary caregiver.
• Technology stipend for home office setup and internet.