Technical Services Engineer

📋 Description

• Provide first-class support for Ripple customers using our payments software.
• Coordinate with Ripple Engineering to fix, reproduce, and resolve issues.
• Analyze and resolve technical issues; identify root causes across product/data/network.
• Lead production support configurations to reduce service interruption risk.
• Collaborate with engineering/product to fix issues, release patches, and install in customer environments.
• Coach customers on standard methodologies for Ripple technology.

🎯 Requirements

• 3-5 years’ experience in transaction processing systems.
• Strong ownership and customer-first mindset.
• Strong leadership and decision-making in demanding situations.
• Deep understanding of payment flows and cross-border processing.
• Knowledge of databases, firewalls, load balancers, proxies, and servers.
• Strong collaboration with product/engineering teams and customers.

🎁 Benefits

• Wellness benefits for physical/mental health and retirement.
• Employee giving match.
• Mobile phone stipend.
• R&R days to rest and recharge.
• Wellness reimbursements and weekly onsite/virtual programs.
• Generous vacation policy and parental leave.