Related skills
javascript html aws postgresql python📋 Description
- Troubleshoot and debug end-user software and infrastructure issues.
- Verify and document bugs for tracking and escalation.
- Incident management: coordinate with stakeholders and dev teams.
- Be an expert in Ebury's products.
- Establish support workflows and monitoring with Software Engineering for new products.
- Collaborate with product teams to analyze feedback and report feature gaps.
🎯 Requirements
- Experience providing L2 support in a tech-driven business.
- Strong problem-solving and technical troubleshooting skills.
- Familiar with AWS Cloud or Google Cloud.
- Identify root causes and prevent recurrence with best practices.
- Drive cross-department discussions (Product, Engineering) to align processes.
- Excellent written and verbal English communication.
🎁 Benefits
- Dynamic and supportive culture.
- Mentorship and fast-track career progression.
- Generous benefits package tailored to your location.
- Central office with excellent transport links.
- Access to cutting-edge tools and technology.
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