Added
13 minutes ago
Location
Type
Full time
Salary
Salary not provided
Related skills
documentation debugging customer support saas qa📋 Description
- Develop expertise in Figma Weave products and customer journeys to diagnose bugs.
- Interact with customers daily via email and forum, owning complex problems.
- Troubleshoot complex inquiries and report bugs to Engineering teams.
- Act as the point of contact for critical technical issues, coordinating with Eng/Prod to resolve.
- Recommend tooling and process improvements to better manage and diagnose bugs.
- Collaborate to develop docs and training materials for future specialists.
🎯 Requirements
- 2+ years in QA or Support for a technical SaaS product
- Troubleshooting and debugging across multiple platforms
- Consultative communication translating complex concepts for diverse audiences
- Resilience and adaptability; comfortable in fast-paced, ambiguous environments
🎁 Benefits
- Equity and comprehensive benefits
- Health, dental, and vision insurance
- Retirement plan with company contribution
- Parental leave and family planning support
- Mental health and wellness programs
- Generous PTO and recharge days, learning stipend, WFH stipend
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