Develop expertise in Figma Weave products and the customer journey to diagnose bugs.
Interact with customers via email and forum, owning complex problems.
Troubleshoot complex inquiries to diagnose, communicate, and report bugs to Engineering.
Act as the designated contact for critical tech issues, engaging Engineering and Product to resolution.
Make recommendations for tooling and process improvements to diagnose bugs in Weave.
Collaborate with Product Support Learning to create documentation and training for future specialists.

🎯 Requirements

2+ years in QA or Support for a technical SaaS product.
Troubleshooting and debugging across multiple platforms.
Strong consultative communication translating complex concepts for tech and non-tech audiences.
Resilience and adaptability in fast-paced, cross-functional environments.

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