Develop expertise in Figma products, architecture, and workflows to diagnose issues
Interact with customers daily via chat, email, or video calls, owning complex problems
Own end-to-end resolution of high-impact bugs with Engineering and Product
Adapt to supporting multiple products, including billing and account management
Maintain schedule flexibility for global support (weekends/holidays)
Collaborate cross-functionally to create internal docs and scalable knowledge

🎯 Requirements

4+ years in Technical Support/QA in SaaS
Troubleshooting across Mac, Windows, iOS, Android
Debug REST APIs, OAuth flows, and third-party plugins
Web tech: JavaScript/TypeScript, HTML, CSS, React
Fluency in English required

🎁 Benefits

Grow as you go—learn and develop your skills
Equal opportunity workplace
Accommodations available for applicants with disabilities

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