Related skills
documentation customer support saas quality assurance bug reporting📋 Description
- Develop expertise in Figma Weave products and the customer journey to diagnose bugs.
- Interact with Figma Weave customers daily via email, owning complex problems.
- Troubleshoot complex customer inquiries to diagnose, communicate, and report bugs to Engineering.
- Act as the designated point of contact for critical technical issues, engaging partners and guiding to resolution.
- Make recommendations for tooling and process improvements to diagnose bugs.
- Work with Product Support Learning to develop documentation and training for future Specialists.
🎯 Requirements
- 2+ years of experience in QA or Support for a technical SaaS product.
- Troubleshooting and debugging experience across multiple platforms.
- Consultative communication translating complex concepts for technical and non-technical audiences.
- Resilience and adaptability to navigate change and ambiguity across teams.
🎁 Benefits
- Equal opportunity workplace.
- Reasonable accommodations available for applicants with disabilities.
- Examples of accommodations: accessible interviews, captions, and screen-reader friendly docs.
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