Related skills
jira agile dashboards incident management kanban📋 Description
- Own intake workflows for customer support tickets, bugs, and incidents.
- Enforce ticket quality standards for reproducibility, completeness, severity, and artifacts.
- Drive ticket validation and triage with Support and QA.
- Route validated tickets to the correct engineering pipelines.
- Manage bug lifecycle end-to-end from intake to verification.
- Coordinate pre-grooming and prioritization with TPMs and QA.
🎯 Requirements
- 3–6+ years in Technical Project Management, Program Management, or Agile Delivery.
- Experience with Jira or similar defect-tracking systems.
- Strong understanding of bug lifecycle, Agile ceremonies, and backlog operations.
- Ability to interpret logs, APIs, integrations, environments, and dependencies.
- Demonstrated experience producing operational reporting and dashboards.
- Bilingual in Spanish and English, written and spoken.
🎁 Benefits
- Hybrid role at our new office at Metro Plaza
- Dominican benefits
- Supplemental Private Medical Insurance (HUMANO)
- Gym subsidy
- Meal subsidy
- Competitive salary
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