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low-code ai dashboards llms internal tooling📋 Description
- Lead Tier 3 support delivery programs for strategic customers.
- Define program experience; pilot, rollout; maintain premium operations.
- Design internal support initiatives: specialization, quality, reliability, launch support.
- Coordinate requirements with internal build owners and partners.
- Lead tooling and automation projects to boost support efficiency.
- Scale AI-powered workflows across support ops using automation and LLMs.
🎯 Requirements
- 8+ years in program management, operations, or support engineering.
- Shipped or maintained tools/automations (dashboards, ETL pipelines, low-code apps).
- Treat ChatGPT & LLMs as co-developers; turn ideas into code/queries.
- Cross-functional collaboration with Product, Engineering, and Operations.
- Excel in a dynamic, high-impact environment; create structure and contribute.
- Passion for using automation to drive efficiency and improve outcomes; ownership mindset.
🎁 Benefits
- Hybrid work model: 3 days in-office per week in San Francisco.
- Relocation assistance available.
- Opportunity to shape a new team and impact across the organization.
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