Technical Program Manager, Reliability Engineering

📋 Description

• Own end-to-end incident management: response, escalation, and remediation tracking.
• Run incident commander rotations for clear ownership during incidents.
• Drive follow-up: capture, track, and close action items across teams.
• Partner with engineering to improve incident tooling coherence.
• Lead incident review forums; ensure learnings are acted on.
• Develop and maintain incident docs, playbooks, and training materials.

🎯 Requirements

• Have 7+ years of experience in technical program management, incident management, or site reliability engineering.
• Have led incident response programs at a technology company, ideally in a high-growth or infrastructure-intensive environment.
• Are comfortable participating in on-call responsibilities and leading incident response during high-severity events.
• Have experience building and scaling operational processes from the ground up.
• Excel at driving accountability and followthrough across multiple teams without direct authority.
• Are highly organized with a knack for bringing structure to ambiguous situations.

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• SF office space