Related skills
integrations saas jira zendesk apis📋 Description
- Provide technical support via chat and email to CreatorIQ clients.
- Troubleshoot complex technical issues, including configuration and integrations.
- Conduct screen-sharing sessions and live troubleshooting to guide clients.
- Investigate, replicate, and diagnose issues to find root causes.
- Assess issue severity and escalate to engineering when needed.
- Collaborate with Product, Engineering, and Customer Success to resolve issues.
🎯 Requirements
- 2+ years of experience in technical support, product support, or SaaS support environment
- Strong troubleshooting to analyze, replicate, and resolve issues
- Experience with ticketing systems such as Zendesk, Jira, or similar
- Familiarity with APIs, integrations, or system configurations (basic to intermediate)
- Strong understanding of issue triaging, escalation, and prioritization frameworks
- Excellent written and verbal communication; explain technical concepts clearly
🎁 Benefits
- People: work with talented, collaborative, and friendly people who love what they do
- Guidance: training and tools from day one
- Surprise meal stipends: meals while working from home
- Work-life harmony: 26 days vacation, holidays, wellness allowance, parental leave
- Medical and life insurance, plus business travel insurance
- Stock options as part of our equity-sharing program
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