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saas windows networking macos wifi📋 Description
- Frontline support for K-12 clients via phone, chat, email, web
- Own issues end-to-end from intake to resolution/escalation
- Troubleshoot common tech/product issues using internal tools
- Escalate unresolved issues with clear steps and docs
- Maintain ticket ownership, logs, and SLA adherence
- Remote-first; work from home within US hours
🎯 Requirements
- Proficiency with software, IT systems, and networking basics (Wi-Fi, IP)
- 1+ year in customer-facing technical support or IT support
- Experience supporting Windows, macOS, and ChromeOS
- Ability to learn new tools, platforms, and workflows quickly
- Experience in K-12 EdTech or SaaS preferred
- Education/certs helpful but not required
🎁 Benefits
- Competitive hourly pay with overtime eligibility
- Medical, dental, and vision coverage
- 401(k) with employer match
- 12 weeks paid parental leave
- Unlimited PTO, holidays, and year-end shutdown
- $1,000 annual professional development stipend
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