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saas windows networking macos edtech📋 Description
- Serve as first contact via phone, chat, email, and web requests
- Troubleshoot and resolve common and complex issues
- Guide non-technical users through steps; live calls or screen share when needed
- Own issues end-to-end from intake to resolution
- Escalate with clear troubleshooting steps to enable efficient resolution
- Manage inbound queue and meet SLAs
🎯 Requirements
- Windows, macOS, and ChromeOS experience
- Networking concepts: Wi-Fi and IP fundamentals
- Experience in customer-facing technical support or SaaS
- Strong troubleshooting and communication skills
- Ability to document issues clearly and thoroughly
- EdTech or K-12 SaaS experience preferred
🎁 Benefits
- Medical, dental, and vision coverage
- 401(k) with employer match
- 12 weeks paid parental leave
- Unlimited PTO, paid holidays, and a paid one-week year-end shutdown
- $1,000 annual professional development stipend
- Remote-first, distributed team
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