Related skills
saas sql jira agile microsoft sql server📋 Description
- Research customer issues by analyzing data and functionality; provide direction to development.
- Resolve config-based defects not requiring development.
- Manage custom reports and data extracts; coordinate new requests with platform teams.
- Bridge technical communication between escalated customers and product development.
- Liaise among Implementation, Development, and Product Management to resolve high-impact issues.
- Coordinate cross-team technical service issues across products.
🎯 Requirements
- 4+ years in SaaS B2B support/development with strong outcomes.
- Strong database queries and data management experience.
- Practical knowledge of SQL tools, especially MS SQL Server and SQL Management Studio.
- Bachelor’s degree or certification in a technical field related to software engineering.
- Familiar with Jira and Agile development.
- Experience debugging JavaScript and basic understanding of C#.
🎁 Benefits
- Generous annual bonus opportunity.
- 401(k) with Employer Match.
- Flexible Time Off: take time off when you need it.
- 11 paid holidays per year.
- Insurance: Medical, Dental, and Vision plans.
- Health Savings Account with employer match.
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