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communication customer support networking ticketing fiber📋 Description
- Serve as Level 1 support for end clients; handle inbound calls and basic troubleshooting.
- Identify connectivity problems and document details for Network or Field Engineers.
- Document interactions, resolutions, and follow-up steps in the ticketing system.
- Make outbound calls to update clients on issue status.
- Endorse and escalate complex issues to Network Engineers.
- Ensure excellent customer experience and satisfaction.
- Maintain professional, courteous communication with customers.
- Ensure timely follow-ups on unresolved issues to enhance satisfaction.
🎯 Requirements
- 6 months to 1 year of technical support or helpdesk experience.
- Strong drive for career growth and development.
- Excellent verbal and written communication skills.
- Problem-solving and critical-thinking abilities for efficient troubleshooting.
- Ability to multitask in a fast-paced support environment with accuracy.
🎁 Benefits
- HMO coverage for you and your family.
- Flex time available for some roles.
- Supportive, mission-driven team culture.
- Opportunities for growth and advancement.
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