Provide Level 1 tech support to end clients via inbound calls.
Perform basic troubleshooting for device status, fiber, and network issues.
Identify connectivity problems and document for escalation to Network Engineers.
Document interactions and follow-up steps in the ticketing system.
Make outbound calls to update clients on issue status.
Escalate complex issues to Network Engineers.

🎯 Requirements

6 months to 1 year in technical support, helpdesk, or customer service
Strong drive for career growth and development
Excellent verbal and written communication skills
Problem-solving and critical-thinking abilities
Ability to multitask in a fast-paced support environment

🎁 Benefits

HMO coverage for you and your family
Flex time offered for some roles
Supportive team culture and growth opportunities

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