Related skills
process improvement cross-functional collaboration enterprise accounts contact center technologies technical enablement📋 Description
- Serve as primary liaison for named partner accounts.
- Drive partner satisfaction, resolve issues, and enable growth.
- Lead strategic discussions, business reviews, and feedback sessions.
- Ensure SLAs and contractual obligations are met.
- Partner with Sales, Support, Product, and Engineering to resolve issues.
- Coordinate internal resources to meet partner needs and drive success.
🎯 Requirements
- Bachelor's degree in business management or related field, or equivalent experience.
- 5+ years in account/partner relationship management.
- 3+ years managing enterprise accounts post-sale.
- Strong communication and presentation skills across all levels.
- Technical proficiency in contact center environments.
- Proven problem-solving and risk mitigation capabilities.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 remote.
- Opportunities for internal career growth across roles and locations.
- Global, market-disrupting company with a collaborative culture.
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