Technical Operations Manager

Added
less than a minute ago
Type
Full time
Salary
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Related skills

datadog pagerduty incident management cdn runbooks

πŸ“‹ Description

  • Lead and develop a Technical Operations team across time zones.
  • Oversee 24/7 platform monitoring via TOCC and triage alerts.
  • Own end-to-end incident management from triage to post-mortem.
  • Manage SLAs and keep stakeholders informed throughout lifecycles.
  • Lead war room execution for P0/P1 launches with runbooks.
  • Drive automation to reduce manual monitoring and streamline workflows.

🎯 Requirements

  • 5+ years in technical or platform operations for streaming/media.
  • 2+ years leading technical teams (distributed or contractor-based).
  • Deep familiarity with ad delivery operations (SSAI and client-side insertion).
  • Hands-on monitoring/alerting with Datadog, PagerDuty, or equivalents.
  • Proven ability to lead high-pressure incident triage across teams.
  • Bachelor's degree or equivalent work experience.

🎁 Benefits

  • Health, life, and disability benefits.
  • Equity awards.
  • Parental leave and paid time off.
  • Wellness and mental health resources.
  • Retirement options (401(k)/pension).
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