Related skills
crm change management itil incident management release management📋 Description
- Manage platform operations for contact center clients.
- Oversee change and release management cycles.
- Maintain client communications and stakeholder relationships.
- Ensure ITIL compliance and security policies.
- Drive account expansion and commercial aspects.
🎯 Requirements
- 2-4+ years in Technical Operations Management, esp. in contact centers
- Proven client management: relationships, expectations, issue resolution
- Hands-on with contact center tech: voice networks, CTI, ACD/IVR, CRM
- Strong organizational skills; manage multiple priorities in fast-paced env
- Ensure ITIL, security, and policy adherence for client engagements
- Nice to have: foundational project management (task planning, timelines)
🎁 Benefits
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- PTO and wellness time off
- Annual incentive program
- Remote work flexibility
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