Related skills
javascript html apis📋 Description
- Lead day-to-day operations of vendor Technical Support teams; ensure timely issue resolution.
- Serve as primary escalation point for complex issues; troubleshoot before Engineering escalation.
- Collaborate with Product and Engineering to prioritize bugs and support incident management with clear information.
- Build and improve escalation workflows for cross-team communication.
- Identify recurring issues and advocate long-term fixes for stability.
- Own and maintain knowledge base, troubleshooting guides, and escalation docs.
🎯 Requirements
- 5+ years of experience in technical support operations, solutions engineering, or similar roles
- Experience working with global vendor support teams across multiple time zones
- Strong knowledge of ad serving, pixels, conversion tracking, APIs, debugging, HTML and JavaScript
- Able to interpret technical docs, bug reports, and engineering tickets into clear guidance
- Proactive in identifying patterns, solving problems, and improving processes
- Detail-oriented and organized; maintain high-quality documentation and workflows
🎁 Benefits
- Health insurance
- Six-month paid parental leave
- 401(k) retirement plan
- Monthly meal allowance
- 23 paid days off
- Paid flexible holidays
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