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snowflake tableau twilio zendesk gemini📋 Description
- Own and optimize Zendesk and core Support systems, including admin and ongoing improvements
- Manage AI-based deflection tools and related workflows to improve efficiency and member experience
- Build and maintain integrations across Support systems for reliable data flow
- Create dashboards, reporting, and data visualizations for monitoring performance
- Evaluate and implement new tools and automations to strengthen Support operations
- Lead independent projects, such as launching new AI automation frameworks, with minimal oversight
🎯 Requirements
- Proven track record using AI tools for problem-solving and process improvement.
- 5+ years in technical ops, support ops, or systems admin.
- Primary administrator for a support ticketing platform, Zendesk preferred.
- Experience implementing tools and integrating systems in fast-paced env.
- Strong systems admin, automation, troubleshooting, and process improvement.
- Experience building reporting with Tableau and Snowflake.
🎁 Benefits
- AI-first culture with practical AI usage
- Collaborative, diverse, supportive team
- Remote-friendly with flexible scheduling
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