Technical Operations Engineer

📋 Description

• Troubleshoot apps, services, and infrastructure issues from end-users.
• Verify and document issues and bugs for tracking and escalation.
• Manage incidents, including stakeholder communications and dev coordination.
• Collaborate with Software Eng teams to establish support workflows and monitoring.
• Partner with vendors to resolve service events.
• Work with engineers to improve processes and conduct code reviews.
• Rotate shifts to cover support across time zones.
• On-call rotations for high-severity incidents and critical issues.

🎯 Requirements

• Experience providing Level 2 (L2) support in tech-driven settings.
• Strong problem-solving and technical troubleshooting skills.
• Software development experience, especially Python.
• Desire to identify root causes and prevent recurrence with code owners.
• Excellent written and interpersonal communication; uphold Ebury's values.
• English proficiency required.
• Nice to have: AWS and/or Google Cloud familiarity; Linux admin a plus.
• Knowledge of Spanish or Portuguese is a bonus.
• Salesforce Admin, Agile, CI, Frontend (HTML/CSS/JS), PostgreSQL, Terraform.

🎁 Benefits

• High-growth environment that values impact and rewards results.
• World-class org focused on delivering exceptional work.
• Ownership and autonomy to make a real difference.
• Diverse, inclusive culture with respectful, supportive teams.
• Career maps and training for continuous growth.