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terraform linux aws postgresql python📋 Description
- Troubleshoot end-user issues across apps, services, and infrastructure.
- Verify and document issues and bugs for tracking.
- Manage incidents with stakeholders and development teams.
- Collaborate with Software Engineering to set support workflows and monitoring.
- Partner with vendors to resolve service events.
- Work with engineers to enhance processes and conduct code reviews.
🎯 Requirements
- Experience providing Level 2 (L2) support in tech-driven business environments.
- Strong problem-solving and technical troubleshooting skills.
- Software development experience, especially Python.
- Desire to identify root causes and prevent recurrence with code owners.
- Excellent written and interpersonal communication; uphold company values.
- English proficiency required.
🎁 Benefits
- High-growth environment that rewards impact.
- Commitment to excellence and delivering exceptional work.
- Personal responsibility and freedom to own your work.
- Collaborative, inclusive culture with respect and support.
- Continuous growth through career maps, reviews, and training.
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