Related skills
linux aws postgresql python google cloud📋 Description
- Troubleshoot applications, services, and infrastructure issues reported by end-users.
- Verify and document issues and bugs for tracking and escalation.
- Manage incidents, including stakeholder communications and coordination with development teams.
- Collaborate with Software Engineering to establish support workflows and monitoring for new products.
- Partner with vendors to resolve service events.
- Work with software engineers to improve processes and conduct code reviews.
🎯 Requirements
- Experience providing Level 2 (L2) support in a tech-driven environment.
- Proficient problem-solving and technical troubleshooting abilities.
- Software development experience, particularly with Python.
- Familiarity with AWS and/or Google Cloud, and Linux administration.
- Knowledge of Salesforce Administration, Agile, CI, PostgreSQL, and Observability.
- English proficiency is required with strong communication.
🎁 Benefits
- Competitive salary and benefits package
- Discretionary bonus based on performance
- Continued personal development through training and certification
- Open Source-friendly culture; contribute to external projects
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