Related skills
security onboarding mfa idm educationtech📋 Description
- Guide school admins through IDM and CMFA onboarding.
- Lead end-to-end onboarding for paid offerings.
- Collaborate with Support, Product, and Engineering to resolve issues.
- Meet service level expectations in a fast-paced queue.
- Manage onboarding milestones and complex cases.
- Ensure secure, reliable access from day one.
🎯 Requirements
- 1+ years in technical and customer-facing roles.
- Ability to simplify complex topics for non-technical audiences.
- Strong prioritization and multitasking in fast-paced environments.
- Empathetic, proactive communication to build customer trust.
- Available to work 40 hours/week for 6-month contract.
- Nice-to-have: Edtech experience or IDM/MFA familiarity.
🎁 Benefits
- Remote work option in North America.
- Work on IDM and CMFA onboarding.
- Collaboration with Support, Product, and Engineering.
- Exposure to education technology and security configurations.
- Contract role with a defined 6-month term.
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