Related skills
crm salesforce rest apis soap📋 Description
- Lead the Professional Services team to deploy UC and CC services.
- Align Vonage platforms with customers' CRM environments for CTI.
- Oversee UCaaS/CCaaS-to-CRM workflows and data sync.
- Provide architectural guidance on IVR, omni-channel routing, queues.
- Mentor staff to ensure timely, high-quality deployments.
🎯 Requirements
- 3+ years leadership in technical implementation, CCaaS, or SaaS consulting.
- Expert CCaaS/UCaaS with CRM integration experience.
- Proficiency with APIs (REST/SOAP), webhooks for real-time data exchange.
- Ability to troubleshoot network latency and CTI issues.
- Bachelor's degree in CS/IT; Salesforce Admin or ServiceNow Admin cert preferred.
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