Technical Lead - US Remote

📋 Description

• Provide tactical day-to-day technical support to operational contacts.
• Understand clinical workflows and apply PerfectServe solutions to improve them.
• Partner with customers to boost adoption and optimize account settings.
• Utilize Zendesk for timely resolution of service requests with the Support Center.
• Manage, resolve and document complex and escalated requests and configuration changes.
• Prepare and analyze reports for business reviews using custom reporting and analytics tools.

🎯 Requirements

• Strong technical expertise; apply PerfectServe solutions in complex environments.
• 1+ years experience with PerfectServe implementation or support preferred.
• 2+ years experience supporting SaaS customers or troubleshooting technical workflows.
• Healthcare or clinical workflow experience preferred.
• Proficiency in reporting tools such as Looker is a plus.
• Excellent relationship-building, written, and verbal communication skills.

🎁 Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities