Build a collaborative team shipping robust solutions for care agents and customers
Own integrations and automations across Zendesk, Intercom, Salesforce, Mayday
Ship workflows that impact 500+ care agents and customers
Architect solutions while coding workflows and mentoring engineers
Drive Care 2.0 modernization in a SaaS ecosystem
Hybrid role: balance leadership with hands-on development

🎯 Requirements

IT engineering experience with Zendesk, Intercom or Salesforce
APIs and Datadog or similar monitoring
Leadership: coaching engineers and career development
Agile mindset and "build it and run it" governance
Strong English communication (written and verbal)
Problem-solving with data and a UX-first approach

🎁 Benefits

Hybrid work with remote days
Impact-driven mission and environment
Employee Resource Groups and inclusion programs
Career development and mentoring
Flexible interview accommodations
Company values and inclusive culture

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