Related skills
integrations apis leadership restful apis smartsheet core📋 Description
- Lead as pod's top technical expert; drive outcomes with SME insights.
- Manage escalations with Engineering; improve case handling and QA.
- Mentor teammates; contribute to training and hiring.
- Bridge to Product/Engineering; represent Support and customers.
- Collaborate with a distributed team across geos; empower customers.
- Occasional on-call duties; participate in release readiness.
🎯 Requirements
- 4+ years in technical support; high-volume SaaS
- 3+ years leadership within a technical support org
- Bachelor's degree preferred; CS/Engineering a plus
- Strong troubleshooting; curious and collaborative
- Ability to scope, reproduce, document, and solve issues
- Clear written/verbal communication; executive presence
🎁 Benefits
- Fully paid health and life insurance for you and family
- Equity via RSUs for eligible roles
- Monthly stipend to support your work and productivity
- Teleworking options from Costa Rica
- 12 days paid vacation + Flexible Time Away
- 20 weeks paid Maternity Leave and 12 weeks Paternity/Adoption Leave
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